SourceLink Document Solutions is a Division of SourceLink LLC specifically servicing your critical communications outsourcing needs. SourceLink has the structure to be nimble with customized solutions to uniquely meet your needs, and our relationships are built around reliability and accuracy. We foster partnerships that thrive on respect, dedication and passion to get the job right every time. That's how we do business and that's how we build relationships.
Our 3 production facilities are strategically located and diversified to match the unique volume and technical requirements of a wide variety of clients, and they are integrated to provide redundancy of critical capabilities in the event of disaster. SourceLink’s stringent 100% mail verification process satisfies compliance, and variable color printing facilities will provide you with cost savings and improved client satisfaction. We pride ourselves on our security and compliance, and we operate under a Tier 3 data center with a redundant physical location. We've been a trusted partner with the Social Security Administration for years – handling complex mailings and highly sensitive information.
We know that your time is also valuable, so our knowledgeable and dedicated Account Managers will handle your projects and serve as your primary contact so your time can be freed up to focus on other priorities. One of our greatest strengths and a key to our success is our proven track record of hiring highly qualified personnel. Our employees are carefully selected through the use of stringent hiring practices, which incorporate cognitive testing. We find these attributes lead to strong problem solving skills and meticulous attention to detail.
Our clients are such a big part of what we do and who we are. A major point of pride is our client retention rate - over 95% year-over-year. We view every client engagement as a partnership, and handle every job with the utmost attention to detail, security and pride. We only get better as our clients do. Our core industries are financial services, healthcare, insurance, energy, and government, but we service a wide variety of industries. As we say - "Data doesn't discriminate."
SourceLink works alongside many of the nation's top banks, credit unions, and healthcare institutions and is a trusted partner of the Social Security Administration to handle the most sensitive data and mailings. We also service many utility and telecom providers, as well as healthcare providers, consumer finance lenders, distributors and other government agencies. Our approach is rooted around data security and accuracy, so our clients are less about industry, and more about a trusted partnership based on reliability.
More than anything, it's our people that set us apart. We've fostered a team that uniquely merges industry expertise with proven critical communications and operational excellence experience. This, backed by our unmatched passion and attention to detail, allows us to be extremely nimble and flexible with document outsourcing solutions, while still providing exceptional value for our clients.
Don Landrum - Chief Executive Officer
Don has been with SourceLink for over 30 years, actually opening one of our first facilities in Mississippi. He brings a deep expertise in print and document management for financial industries. Don lives and breathes SourceLink. You can reach Don at firstname.lastname@example.org.
Keith Chadwell - Chief Operating Officer
Keith has been a member of our South Carolina facility team for nearly 20 years, from starting on the production floor to working his way up to Chief Operating Officer. He prides himself on problem solving and solution selling. And he always has a good book to share. You can reach Keith at email@example.com.
Bob Nesbit - VP of Operational Excellence
Bob has been a member of the SourceLink family at the Ohio location for over 20 years, and brings a keen focus on process optimization and cost savings. When he's not cruising on his motorcycle, you can count on Bob to be on the production floor with his team. You can reach Bob at firstname.lastname@example.org.
Don Lewis - Chief Financial Officer
Don is more than your typical number cruncher, although the number crunching helps. Don brings over 20 years of financial management experience to SourceLink, and has led over 35 mergers, totaling $1.7 billion. You can reach Don at email@example.com.
John Salerno - Senior Director of Business Development, Document and Statement Solutions
John has been crafting document solutions strategies for our clients for the past 10 years, and has over 30 years of print production experience. You can reach John at firstname.lastname@example.org.
Joshua Luffman - Strategic Relationship Manager
Josh heads our internal teams in client management and account support for SourceLink's document & statement clients. Josh brings 10 years industry expertise. You can reach Josh at email@example.com.
You can rest assured knowing that your security is our top priority. We are committed to maintaining the necessary certifications and processes that will keep your data protected. To maintain security over your data, SourceLink utilizes secure FTP transmission, multi-factor authentication, AES 256 encryption, and secure segmentation. Employees undergo extensive background checks and annual security training. Our facilities have restricted access areas for an added layer of protection.
SourceLink adheres to the SOC2 Type II security audit process, managed by the AICPA. This yearly audit is focused on the physical and logical protection of our clients’ data as well as the integrity of our production process. SourceLink is regularly audited by the IRS, SSA, and three of the top five banks in the country.
SourceLink is also a PCI certified production firm with redundant capacity facilities. While our locations are strategically located and diversified to support the unique needs of our clients, they are also integrated to provide redundancy of critical capabilities in the event of disaster.