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Critical Communications


Critical Communications

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Critical Communications


Critical Communications

Critical Documents and Disaster Recovery

Your need for critical documents often comes as a result of a merger, disaster recovery, or regulation changes – and making these communications easy on you is where SourceLink excels. Whether there was a bank merger, and customers need to be notified, or a security concern that requires immediate action for compliance or customer satisfaction reasons, SourceLink is structured to create, print and mail critical communications within a tight window. 

SourceLink also produces millions of tax documents per year, and works with banks and credit unions in the tight timelines that come with sending out tax documents and other notices in January. For disaster recovery and compliance mailings, SourceLink can't be beat. With a Tier 3 data center with a redundant physical location, as well as redundant production facilities, your job is never in danger, and you always have exemplary speed-to-market. Our Compliance Portal is your all-in-one dashboard to track your mailings, job status, invoices, a searchable archive, and a daily custom report for compliance and accountability. It is essentially your one-stop shop for all things related to your statements. 

We are dedicated to making your life easier, and your required turn time and on-time delivery are our priority.  SourceLink’s commitment to compliance is manifested in our 99% on time mailing performance with over 350 million pieces mailed annually. SourceLink’s facilities can satisfy a range of client volume needs from short-run processing of 1,000 to 50,000 hard copy and digital communications per day to long-run processing of 50,000 to 1,000,000 hard copy and digital communications per day.

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Data Processing & Postal Optimization


Postal Optimization & Data Processing

Data Processing & Postal Optimization


Postal Optimization & Data Processing

Data Management and Hygiene

Over the years we have partnered with multiple data providers including Fiserv, White Clark Group, Jack Henry, GoldPoint Systems, and more. Our client service and data teams make your life easier by removing obstacles to onboarding success. We take the time to become familiar with the unique details and nuances of your data so we can build the optimal custom solution. Data validation is put in place to prevent potential interferences to successful processing – such as duplicate files, missing data, and unexpected data formatting.

Our knowledge of your specific data files allows us to facilitate any changes or improvements you want to make. We have the tools and abilities to implement your desired modifications, from a minor verbiage update to a complete redesign. We understand that our clients may need to make quick adjustments to adhere to new compliance regulations or desire a new format for a more aesthetically pleasing look and feel. 

Postal Optimization

For many mailers, the number one cost of doing business is postage. Alleviating any sort of excess cost is a top priority for mailers, and is a top priority for SourceLink. All mailings are prepared to obtain the maximum postage discount in accordance with the USPS First Class full service automated mail discount structure, and we utilize aggressive presorting functionality, strategic mail consolidators and comingling operations to gain a high percentage of 5-digit entry. 

Our 100% mailing process routes all files through the CASS and ACS systems, and presorts for postal savings and speed-to-market. We are equipped with multiple programs and processes to help your mail reach its end destination without being returned for additional processing. We run data through NCOA (National Change of Address) to capture move updates that have been reported to the USPS. These updated addresses can either be changed on the mail piece for you, or sent back in a report so that you can contact the recipients directly to make the update.

We also utilize CASS (Coding Accuracy Support System), which improves the accuracy of addresses to improve deliverability. Through our data hygiene processes, SourceLink is able to validate and provide updated addresses prior to mailing. You can choose to use updated addresses or use this information to get updated customer addresses.  This process ensures statements arrive quickly and without being returned for additional processing.

With redundant facilities and distributive print processes, SourceLink can generate additional cost savings, and can account for multiple formats within the same production run. Additionally, capabilities in variable data printing and selective intelligent insertion machinery can integrate messaging that may have been spread amongst several pages or mailings into a single attractive document. We have one of the most stringent 100% mail verification procedures in the industry – and we continue to invest in enhancements to ensure that accuracy remains our strong suit.

Through the Secure Destruction initiative, SourceLink works with mailers to securely dispose of returned mail, and complement address hygiene at the same time. Our automated workflows cycle corrected data back to your mail file, and prevent you from having to deal with disposing of errant mailings. All of these processes lead to postal savings for you, and less time spent dealing with undeliverables.


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eStatements


eStatements

eStatements


eStatements

eStatements

You can save money and improve speed-to-market by delivering critical messages and documents through your customer’s preferred channels. Mobile solutions, online portals, and electronically-presented documents have become an expectation of doing business today. SourceLink has developed a turnkey solution which enables a smooth transition to electronic presentment. Migrating your customers to eStatements increases customer satisfaction while saving money on postage and print costs. Critical messages and documents are delivered to your customers electronically in a customizable modern, attractive interface that promotes your brand identity and communicates your values. Statements are conveniently accessed through Single Sign-On (SSO) with automatic authorization and enrollment.

Electronic documents are also made available through SourceLink’s proprietary document archive tool, which can be utilized by your customer service teams. This portal provides quick access to critical documents, enabling your teams to manage client inquiries more efficiently. Our mirrored Tier-3 redundant environment provides 99.9% uptime with 1.5 second search speed results. With over 40,000 documents viewed per day and 75 million eStatements archived per year, our SOC-2 compliant archive tool will satisfy your compliance requirements while reducing your overhead costs. We understand the security concerns surrounding outsourced eStatement solutions, and we make every effort to provide the highest level of data security.

Important communications are made easy through scheduled auto delivery of monthly email notices and custom one-off marketing emails – all done in full HTML. Customer activity is trackable through our activity reporting, which provides helpful data on open rates, bounce rates and other important metrics.  

Migrating your customers to eStatements increases customer satisfaction and saves money on postage and print costs. But how do you get them to switch? SourceLink has developed a turnkey solution to reach your customers across channels and usher them into converting to electronic presentment. By emphasizing security and convenience, everybody wins in the transition to digital. See below for some examples of eStatements that can save you money and improve customer satisfaction:

 
 

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Mail Tracking


Mail Tracking

Mail Tracking


Mail Tracking

Manage and Track Mail with MultiTrac

Do you know where your mail is?

If you can’t say, “yes” with full confidence, you’re missing out on important informed visibility into the mailstream.

Knowing exactly where your mail is and when it hits homes helps you make smarter business decisions.

  • Delayed statements/invoices mean delayed payment. If you know that customers received invoices late, you can better anticipate incoming payments and eliminate unnecessary customer service calls – and the associated expenses.
  • Planning for the unexpected. Some delays can’t be helped; however, if you can anticipate mail delays due to weather or other events, you may have time to reroute mail, extend deadlines or make other communication decisions.
  • Reducing returned mail. Without an automated way to ensure address data is current, you risk wasting money on returned mail—money that could have been spent more wisely on other customer and prospect communications.
  • Timing multiple marketing touchpoints. If you are a large-volume mailer, knowing when customers received your mailings—whether for a sale, store opening or other important announcement—allows you to time other marketing touchpoints.

Mail Tracking services that put mail tracking data at your fingertips

MultiTrac® offers a convenient, accurate dashboard that provides information to make business decisions for:

  • post-mailing analysis
  • coordinating multi-channel efforts
  • providing customer service support
  • monitoring logistics
  • tracking inbound customer payments

MultiTrac gives you the insight to be an educated mailer.


 

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Print Outsourcing


Print Production

Print Outsourcing


Print Production

Direct Mail and Statement Outsourcing

Regular customer statements are an important part of business. Financially they are a foundation for revenue and operationally their timing and delivery is critical. Having a reliable partner manage your direct mail and statement programs is imperative.

That’s why it may comfort you to know that millions of pieces a day power through our printers at any of our three redundant production facilities across the nation. We don’t use the term “print powerhouse” lightly. What does that mean for you? High quality at competitive prices. Not only do we have printers capable of printing variable data in high-speed color, we also have the smart inserting technology to make every piece a true one-to-one communication. If you are looking to add color to your print communications, SourceLink is specifically scaled to offer affordable color at just a fraction more than you are paying for black and white print.

You've probably heard the term "digital print," but what can it mean to your business? It means you can offer color at low costs, variable on-statement messaging and print and postal consolidation cost savings. Across SourceLink's facilities we have cutting-edge high-speed inkjet printers and staff trained to optimize their use. Additionally, SourceLink’s in-house creative team offers a selection of choices and can work with you to redesign your customer statement from the ground up.

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Why Outsource?

The marketplace has evolved in how customers choose to receive and review information, and SourceLink provides the peace of mind to our partners by alleviating the fear to outsource and convert to electronic presentment. For compliance and for customer satisfaction, SourceLink is a trusted partner for the most secure printed critical documents, as well as email, texts, online presentment and PDF archival.

SourceLink boasts three redundant production facilities with daily capacities in the tens of millions, so that you can alleviate the stress that comes with insourcing your document and statement production, and reap the economic benefits that comes with a scaled operation. There are many reasons to outsource, but the key differentiator in the decision is a trusted partner with years of experience in YOUR business.

SourceLink's 150,000 sq. ft. facility in Miamisburg, Ohio processes millions of mail pieces a day on high-speed, variable data printing machinery.

SourceLink's 150,000 sq. ft. facility in Miamisburg, Ohio processes millions of mail pieces a day on high-speed, variable data printing machinery.

Tax Statements

SourceLink also specializes in tax documents, producing millions per year.  Government, banking, and credit union clients trust us to work within government regulated timelines. For disaster recovery and compliance mailings, SourceLink can't be beat. Our Tier 3 data center, with redundant physical locations and production facilities, reinforces our ability to efficiently produce critical documents within your timelines.  SourceLink is committed to compliance and has one of the most stringent 100% mail verification procedures in the industry. We continue to invest in enhancements to ensure that accuracy remains our strong suit.

While there are many reasons to outsource, the key differentiator in the decision is a trusted partner with years of experience in YOUR business.


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Statement Redesign


Statement Redesign

Statement Redesign


Statement Redesign

Statement Redesign

When was the last time you looked at your statement through a customer’s eyes?  With our vast experience in statement production, we can help to make your statements more customer-friendly, easier to read, or even an extension of your marketing initiatives. Digital printing and interactive HTML5 eStatements give you the ability to personalize using full-color – a known factor to increase open rates.

SourceLink’s in-house creative team offers a selection of choices and can work with you to redesign your customer statement from the ground up. A redesigned statement can include eye-catching text and full color onserts giving your mail piece higher impact and providing higher customer clarity and satisfaction. Redesign can help your statement function as an extension of your marketing team, becoming a revenue-generating asset. See some examples of statement redesign in the gallery below:

 
 

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