Utilities and Telecom Statement and Billing Outsourcing
Are your customers getting the most out of their statements? Are they easy to read? Do they maximize available space? Can your customers access their statements electronically? As a utility’s relationship with its customers becomes increasingly dynamic - and utilities shift to a customer-centric model - we have the necessary tools to help create effective customer communications management.
Customer data is the foundation of a utility's customer communication management program. Your customers trust you with their data – and you want to always make sure their data is secure. Our SOC 2, Type-II audit means our best-in-class data security processes help keep your data safe. Improving the billing experience starts with the actual statement. The immediate benefits of statement redesign are timely payments, web-based customer services, and first-call resolution. These immediate benefits can significantly increase your bottom line.
The current shift to a customer-focused service model requires nurturing customer relationships through personalized communication. Here at SourceLink, we draw from our vast experience to put this customer-centric model to work for you. We recommend and execute a phased approach:
- Phase 1: Improve implementation of the billing experience
- Phase 2: Expand the billing to support community relations and initiate and develop customer relationships
- Phase 3: Elevate billing to a more personalized communication
As each phase leads into the next, the billing and statement process turns into a true two-way dialogue. Be sure to download our whitepaper to the right, "Crawl, Walk, Run: A Three-Phase Approach to Profitable Customer Communications Management for Utilities."